These Terms of Service ("Terms") govern access to and use of services provided by TRELVEX SOLUTIONS LTD (company number 17226366), registered at 66 Paul Street, London, United Kingdom, EC2A 4NA ("Trelvex", "we", "our" or "us").
By accessing our website or using our services, you agree to be bound by these Terms.
1. Services
Trelvex provides logistics support and coordination services, including freight forwarding coordination, customs documentation support, fulfillment coordination, warehouse operations support, dispatch and carrier coordination, and supply-chain monitoring.
Unless expressly agreed in writing, Trelvex acts solely as a logistics coordinator and intermediary and does not itself provide transportation services, operate vehicles, act as a carrier, warehouse keeper, customs broker, shipping line, airline, or freight operator, does not provide legal, tax or customs advice and relies on information supplied by the client. Transportation, warehousing and related services are performed by independent third-party service providers.
Trelvex provides services solely to business customers acting in the course of trade, business or profession.
2. Client Responsibilities
The client shall provide accurate, complete and timely information necessary for the performance of the services, including shipment details, product descriptions, customs information, classifications, values, documentation, permits, licenses and regulatory information.
The client shall be solely responsible for the accuracy and legality of all information and materials supplied to Trelvex and shall indemnify Trelvex against losses, costs, penalties, claims or expenses arising from inaccurate, incomplete or misleading information provided by the client.
3. Third-Party Providers
Trelvex coordinates services performed by independent third-party carriers, warehouse operators, customs agents and other logistics providers.
Trelvex shall not be responsible for delays, losses, damage, customs inspections, customs holds, seizures, delivery failures or other events arising from the acts or omissions of third-party service providers, governmental authorities or customs authorities.
Any transportation, warehousing or related services provided by third parties may be subject to the terms and conditions of the respective provider.
4. Service Limitations
Service availability, scope, delivery schedules and service levels are subject to written agreements with each client and may depend on third-party providers, regulatory requirements and operational conditions.
Trelvex does not guarantee uninterrupted, error-free or timely performance of services where such performance depends on third parties or factors beyond its reasonable control.
5. Compliance with Laws and Sanctions
The client represents and warrants that:
(a) it complies with all applicable laws and regulations;
(b) neither the client, its beneficial owners, counterparties, recipients, nor any goods, shipments or destinations involved in the services are subject to applicable sanctions, export controls, embargoes or trade restrictions;
(c) the goods do not violate any applicable import, export or customs regulations.
Trelvex may suspend or terminate services immediately if it reasonably believes that continuing to provide services may violate applicable laws, sanctions, export control regulations or compliance requirements.
6. Acceptable Use
You agree not to misuse the websites or services, attempt to gain unauthorized access to systems or data, interfere with website operations, use automated scraping tools without authorization, or use the services for unlawful purposes.
7. Intellectual Property
All website content, branding, software, documentation and materials are owned by Trelvex or its licensors and are protected by applicable intellectual property laws.
No license or right is granted except as expressly stated in these Terms.
8. Confidentiality
Each party shall keep confidential and shall not disclose any confidential information received from the other party except as required by law or for the performance of the services.
This obligation shall survive termination of the services for a period of five (5) years.
9. Data Protection
The processing of personal data is governed by our Privacy Policy and any applicable Data Processing Agreement.
Where required by applicable data protection laws, including the UK GDPR and the GDPR of the European Union, the parties shall enter into a separate Data Processing Agreement.
10. Disclaimer of Warranties
Except as expressly agreed in writing, the services and website are provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, Trelvex disclaims all warranties, whether express, implied, statutory or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted availability.
11. Liability
Nothing in these Terms shall exclude or limit liability for:
(a) death or personal injury caused by negligence;
(b) fraud or fraudulent misrepresentation;
(c) any liability that cannot lawfully be excluded or limited.
Subject to the foregoing, and to the maximum extent permitted by applicable law, Trelvex shall not be liable for any indirect, incidental, consequential, special, punitive or exemplary damages, including loss of profits, loss of revenue, loss of business opportunities, loss of goodwill, or loss of data.
Trelvex's total aggregate liability arising out of or in connection with the services shall not exceed the total fees paid by the client during the three (3) months immediately preceding the event giving rise to the claim.
12. Claims
If other is not agreed between Trelvex and the client in writing, any claim relating to the services must be submitted in writing within thirty (30) days after the client becomes aware, or reasonably should have become aware, of the event giving rise to the claim.
Failure to submit a claim within this period shall constitute a waiver of such claim to the extent permitted by applicable law.
13. Force Majeure
Trelvex shall not be liable for any delay, interruption or failure to perform resulting from events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, governmental actions, sanctions, embargoes, epidemics, pandemics, cyberattacks, telecommunications failures, utility outages or failures of third-party service providers.
14. Suspension and Termination
Either party may terminate services for a material breach that remains uncured for thirty (30) days after written notice. Trelvex may suspend or terminate services immediately where required for legal, regulatory, sanctions, fraud prevention, compliance or non-payment reasons. Unless otherwise agreed in writing, either party may terminate ongoing services upon thirty (30) days' prior written notice.
15. Website Changes
Trelvex may modify, suspend or discontinue any part of the website or services at any time without liability. We may update these Terms from time to time. Continued use of the website or services following publication of updated Terms constitutes acceptance of the revised Terms.
16. Severability
If any provision of these Terms is held to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.
17. No Waiver
Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.
18. Assignment
The client may not assign or transfer its rights or obligations under these Terms without the prior written consent of Trelvex. Trelvex may assign or transfer its rights and obligations to an affiliate, successor or purchaser of its business.
19. Entire Agreement
These Terms, together with any applicable service agreement, Privacy Policy, Data Processing Agreement and other documents expressly incorporated by reference, constitute the entire agreement between the parties regarding the subject matter hereof.
20. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except where mandatory provisions of applicable law provide otherwise.
21. Contact
Questions regarding these Terms may be sent to:
TRELVEX SOLUTIONS LTD
Email: main@trelvexsolutions.org